FAQs

For Beachcomber, Starchaser and Sundancer a minimum 7-night hire applies. You many return the vehicles sooner if you wish, but the minimum hire charge applies.

Yes, we charge a security deposit of £750 for UK hire and £1,000 for EU hire that should be paid by credit card upon collection.   

This deposit is held in case any costs arise as a result of an accident, parking or penalty notice, damage or failure to comply with our terms and conditions. If there are no outstanding insurance claims, this money will be returned to your debit/credit card within 10 working days of the vehicle being returned to us.

A: Yes, when you make your initial booking, a non-refundable deposit of £250 is required. Once this has been paid, your booking will be confirmed!  

The remaining balance is due by bank transfer 6 weeks prior to the date you’re collecting the motorhome. If you haven’t paid the outstanding monies in time, we will have to cancel your booking and your deposit is forfeited.   

If you need to cancel your booking, please get in touch with us as soon as possible, by calling 07986 073469 or emailing us.

If you have to cancel your holiday once you have paid the balance payment, we will do our best to re-hire the vehicle and refund your balance payment. If we cannot re-hire the motorhome in time, we reserve the right to keep 50% of your total hire charge if you cancel between 4-6 weeks prior, or 100% of total hire charge if you cancel with less than 2 weeks prior notice.   

Yes, where possible, we will try to amend your booking.   

If  you’re going to be late returning the vehicle, please notify us straight away.   

We reserve the right to charge a late return fee of £100 per hour to cover any costs incurred from the extension of your insurance or compensate other holidaymakers who may have to wait for the vehicle’s return.   

You can rent our motorhomes for anything from 7 nights upwards. Discounted rates apply to hires of 7-9 days, 10-13 days and 14 days plus.

Our motorhomes Starchaser, Sundancer and Beachcomber do not currently come with any chargeable optional extras, though have thorough inventories with lots of useful items included as standard.

Yes, you can (subject to the approval of our insurers), though if your driving license has been issued in a language other than English, you’ll need to present an International Driving Permit in addition to your driving license.   

Yes, you can bring up to 2 dogs for no additional charge. 

Yes, baby and child seats can be used in our vehicles, though we do not supply them. Please note, these seats must be suitable for being secured by seatbelt, as ISOFIX and ISIZE car seats are not compatible with our vehicles.   

You can bring you bikes with you when you hire the motorhomes.

No, all of our motorhomes are strictly non-smoking.   

No, this is not permitted due to insurance limitations.   

Not easily, but please contact us directly for details and to discuss your requirements.   

On our hires, we offer two drivers as standard, though additional drivers can be added at cost. Please contact us directly to find out more.  

Yes, mileage is limited to 1,750 miles per week or 250 miles per night, pro-rata. You can purchase additional mileage bundles from us over the phone, either in advance or whilst you’re on the road. 

Yes, though there are several occupations not covered by our insurance, such as:  

• Professional sportspeople  
• Celebrities  
• Professional entertainers  
• Foreign Service personnel  
• Embassy employees based in the UK  

Please contact us for approval by insurers.  

Yes, self-drive hire insurance is included in the hire fee (for damage to our vehicle and the property of any involved third parties). Please note, only the driver(s) named on the rental agreement are insured to drive the vehicle at any time.   

Our insurance policy covers travel within the UK and all European Union countries. Travel outside of the EU is not permitted, as the insurance will be invalid.

If you have an accident in the motorhome, please notify us by phone, immediately. An excess of £750 is charged for any insurance claims.   

You must also get the names, addresses and insurance details of third parties, get the particulars of any witnesses, fill in our accident claim form and then report the event to the nearest police station.   

You will also need to notify your own insurers in the event of a claim being made.

In the unlikely event that you do break down, please notify us by phone. Our insurance includes breakdown cover so that you can be back on the road as quickly as possible.   

Yes, you are responsible for the fuel used during the period you have hired the motorhome. In addition, you must return the motorhome with a full fuel tank.   

If you’re going to be late returning the vehicle, please notify us straight away.   

We reserve the right to charge a late return fee of £100 per hour to cover any costs incurred from the extension of your insurance or compensate other holidaymakers who may have to wait for the vehicle’s return.