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FAQs

Your questions, answered.

Frequently Asked Questions

When you’re planning your motorhome holiday, you’re sure to have plenty of questions about what’s entailed. To make this process easier for our customers, we’ve put together a list of FAQs to help answer your questions. Covering everything from deposits and booking terms to where you can drive our vehicles and what kind of paperwork you’ll need to bring with you, our guide is packed with useful information.

If you have a question that hasn’t been answered in the FAQs below, please get in touch with us. You can reach us by phone on 07986 073469 or send us a message via our contact form.

Q: How far in advance should I book the motorhome? 

We recommend you book as far in advance as possible, especially if you want to book during the school holidays.

Q: Is there a minimum hire period? 

For Beachcomber, Moongazer and Sundancer a minimum 7-night hire applies. For Finn, a minimum 4-night hire applies. You many return the vehicles sooner if you wish, but the minimum hire charge applies.

Q: Do you charge a damage or security deposit? 

Yes, we charge a security deposit of £750 for UK hire and £1,000 for EU hire that should be paid by credit card upon collection.  

This deposit is held in case any costs arise as a result of an accident, parking or penalty notice, damage or failure to comply with our terms and conditions. If there are no outstanding insurance claims, this money will be returned to your debit/credit card within 10 working days of the vehicle being returned to us.

Q: Do I need to pay a deposit? 

A: Yes, when you make your initial booking, a non-refundable deposit of £250 is required. Once this has been paid, your booking will be confirmed! 

Q: How do I pay for my booking? 

You can pay the deposit for your booking using your credit or debit card on our website. If you prefer to phone your booking through, we will ask for your deposit to be paid by bank transfer. The remaining balance must be paid via bank transfer and the security deposit can be paid via debit or credit card. Cash is also acceptable.

Q: I’ve paid my deposit, when do I need to pay the remaining balance? 

The remaining balance is due by bank transfer 6 weeks prior to the date you’re collecting the motorhome. If you haven’t paid the outstanding monies in time, we will have to cancel your booking and your deposit is forfeited.  

Q: I need to cancel my booking; how do I do this? 

If you need to cancel your booking, please get in touch with us as soon as possible, by calling 07986 073469 or emailing us.

 If you have to cancel your holiday once you have paid the balance payment, we will do our best to re-hire the vehicle and refund your balance payment. If we cannot re-hire the motorhome in time, we reserve the right to keep 50% of your total hire charge if you cancel between 4-6 weeks prior, or 100% of total hire charge if you cancel with less than 2 weeks prior notice.  

Q: Can I amend my booking? 

Yes, where possible, we will try to amend your booking.  

Q: What happens if we’re late returning the motorhome? 

If  you’re going to be late returning the vehicle, please notify us straight away.  

We reserve the right to charge a late return fee of £100 per hour to cover any costs incurred from the extension of your insurance or compensate other holidaymakers who may have to wait for the vehicle’s return.  

Q: How long can we rent the motorhome for? 

You can rent our motorhomes for anything from 7 nights upwards, our campervan from 4 nights upwards. Discounted rates apply to hires of 7-9 days, 10-13 days and 14 days plus.

Q: Can I hire a motorhome if I have penalty points on my license? 

Yes, providing you have a maximum of 6 penalty points. A driver with more points may still be able to hire, but they will be referred to our insurers and an additional security deposit premium may be applied.

Q: What optional extras are available? 

When you hire Finn, you have the option of booking a portable loo/toilet tent and sleeping bags at no additional cost. A drive-away awning carries an additional charge.  

Our motorhomes Moongazer, Sundancer and Beachcomber do not currently come with any chargeable optional extras, though have thorough inventories with lots of useful items included as standard.

Q: I have a non-EU driving license; can I still hire a motorhome? 

Yes, you can (subject to the approval of our insurers), though if your driving license has been issued in a language other than English, you’ll need to present an International Driving Permit in addition to your driving license.  

General Queries

Q: Is there an age limit for motorhome hire?  

You must be aged between 25 and 70 years old to hire one of our motorhomes. If you fall outside this age group, our insurers may still be able to cover you. Please contact us.

Q: Can I bring my dog with me?

Yes, you can bring up to 2 dogs for no additional charge. 

Q: Can baby seats and booster seats be used in your motorhomes?

Yes, baby and child seats can be used in our vehicles, though we do not supply them. Please note, these seats must be suitable for being secured by seatbelt, as ISOFIX and ISIZE car seats are not compatible with our vehicles.   

Q: Can I bring my bike?

You can bring you bikes with you when you hire the motorhomes, but Finn does not have this facility.

Q: Can we smoke in the motorhome?

No, all of our motorhomes are strictly non-smoking.   

Q: Can I tow my car on the back of the motorhome?

No, this is not permitted due to insurance limitations.   

Q: Are any of your motorhomes suitable for wheelchair users?

Not easily, but please contact us directly for details and to discuss your requirements.   

Q: Can I add another driver?

On our hires, we offer two drivers as standard, though additional drivers can be added at cost. Please contact us directly to find out more.  

Q: Do you have mileage limitations in place?

Yes, mileage is limited to 1,400 miles per week or 200 miles per night, pro-rata. You can purchase additional mileage bundles from us over the phone, either in advance or whilst you’re on the road. 

Insurance & Requirements Queries

Q: Do you need to check my driving license?

Yes, we’ll need to check the driving license of each named driver before you collect the motorhome. We will also ask you to generate a ‘Check Code’ 48 hours prior to collection. Please visit www.gov.uk/view-driving-license for more information.

Q: I’m in the armed forces, will your insurance cover my occupation?

Yes, though there are several occupations not covered by our insurance, such as:  

  • Professional sportspeople  
  • Celebrities  
  • Professional entertainers  
  • Foreign Service personnel  
  • Embassy employees based in the UK  

    Please contact us for approval by insurers.  

    Q: Is insurance included in the hire fee?

    Yes, self-drive hire insurance is included in the hire fee (for damage to our vehicle and the property of any involved third parties). Please note, only the driver(s) named on the rental agreement are insured to drive the vehicle at any time.   

    Our insurance policy covers travel within the UK and all European Union countries. Travel outside of the EU is not permitted, as the insurance will be invalid.

    Q: What happens if we have an accident in the motorhome?

    If you have an accident in the motorhome, please notify us by phone, immediately. An excess of £750 is charged for any insurance claims.   

    You must also get the names, addresses and insurance details of third parties, get the particulars of any witnesses, fill in our accident claim form and then report the event to the nearest police station.   

    You will also need to notify your own insurers in the event of a claim being made.

    Q: What should we do if we break down in the motorhome?

    In the unlikely event that you do break down, please notify us by phone. Our insurance includes breakdown cover so that you can be back on the road as quickly as possible.   

    Q: Do we need to pay for fuel?

    Yes, you are responsible for the fuel used during the period you have hired the motorhome. In addition, you must return the motorhome with a full fuel tank.   

    Travel Queries

    Q: Can we drive the motorhome abroad?

    Yes, you can take our motorhomes to Europe for no additional charge! Please note, our insurance is only valid in countries that are members of the European Union; so, travel is only permitted in EU member states.   

    Collecting & Returning the Motorhome

    Q: Can we collect the motorhome at any time of day?

    At the time you book, you will be given a specific time to collect the motorhome. It is important that you keep to the agreed time, as lateness will impact on other customers collecting on the same day.

    Q: Can you deliver or collect the motorhome from a location of my choosing?

    No, collection and return of the motorhome is the responsibility of the hirer and can only be carried out at our East Cornwall base. Should you require an off-site collection or return please contact us.

    Q: What happens if we’re late returning the motorhome?

    If you’re going to be late returning the vehicle, please notify us straight away.   

    We reserve the right to charge a late return fee of £100 per hour to cover any costs incurred from the extension of your insurance or compensate other holidaymakers who may have to wait for the vehicle’s return.   

    Q: Is there any specific paperwork I need to bring when I collect the vehicle?

    Yes, please bring your driving license(s). Please provide the supporting ID documents (as listed in our PDF ‘What we need from you’) at the time you pay your balance 6 weeks prior to collection. Unless we’ve seen this paperwork, the insurance company will not cover you. Acceptable documentation is clearly listed and should be dated no older than 90 days at the date of collection.

    Drop Us an Email

    Our Contact Details

    If you have any questions about motorhome hire in Cornwall, our vehicles or booking a motorhome holiday with us, please get in touch. You can call us using the phone number below or email us by completing the contact form.

    Mon-Sat 8am-6pm